FAQ's

Frequently Asked Questions

How do I order Signs?

There's an information page; How-to Order, but for a quick recap here is how. Print out order form on your desktop printer, fill out form completely and sketch a simple design on how you want your sign to look. Email form to signzdirect@earthlink.net An order must be generated before proofing can start. Credit card will be charged. With-in 24 hours one of our staff will call or email to get additional information like type of material and colors etc., then we'll layout and email proof for your approval. (3 proofs per order) After approval we manufacture and ship within about 3 working days.

What if I already have a digital file?

Email your file. Once we receive and have determined that there is no problem and we can out-put...we'll email notification and manufacture and ship your sign in about 3 working days.

You may email direct to us with files as large as 10 megs. Larger files send via WeTransfer.com

What type of digital files do you accept?

High res .jpeg at full size (300 dpi is best) or Illustrator .ai or .pdf (When saving as .pdf - NO crops NO bleeds) - Please flatten all layers and convert all fonts to outlines or curves prior to saving.

Contact us prior to creating file and we will email template for layout.

Is every item custom printed?

Yes, everything we make or print is custom and can not be returned for credit or exchange.

How do I pay?

When you fill out order form, there will be a section to complete with credit card information. We accept VISA®, MASTERCARD® and AMERICAN EXPRESS®

Cancellation

All cancellations must be submitted via email within 24 hours of ordering.

Orders can't be canceled after production has begun.

Refunds

No refunds on orders after 30 days.

Orders not completed or claimed after 6 months will be forfeited.

Restocking Charges?

If frames, stands or displays are ordered and or held back from sale, then canceled, there is a 30% restocking charge. Plus any special handling charges.

Any orders canceled after proofing has begun will incur a 25% restocking charge.

All other non-printed items returned will incur a 25% restocking charge.

Allow 7 - 10 days for refunds to be processed.

Damaged Product

Any damage, defective or missing products must be reported with in 48 hours of delivery to make claim.

Replacement Product

Any damaged or defective products must be returned within 5 days to quality for replacement.